The service supervisor’s job is a key one in the restaurant business because a large part of the guest’s dining experience and satisfaction is derived from the interpersonal contact between guest and staff. If this contact is not satisfactory, all the care and investment in decor, food selection, and preparation are for naught. The service supervisor must see to it that courteous and efficient service is provided at all times. Professional Dining Room Management, Second Edition, discusses the management side of running a restaurant. Written specifically for the dining room supervisor who oversees the service staff of the restaurant, this useful guide outlines the four skills the effective dining room manager needs:<UL><LI>Technical know-how and knowledge of serving food<LI>Ability to direct, train, and motivate the service staff<LI>Ability to be a good customer relations person—to meet the public and merchandise the restaurant while promoting sales<LI>Ability to be a good administrator—to organize the work flow and control costs</UL>The book carefully details types of dining room service, including French, Russian, American, and buffet service. It explains quality service standards, and identifies possible breakdowns of service—poor seating, shortage of ware, poor communication with the kitchen, accidents. A valuable chapter on responsible beverage service provides guidelines for dealing with the problem of intoxicated guests. Service managers will learn all aspects of successful dining room operation: inspecting the dining room, assigning stations, seating guests, controlling breakage and linen costs, supervising the staff, and training and hiring new employees. An example of one restaurant’s employee handbook will help supervisors create their own handbooks. Helpful instructions for effectively communicating with guests, serving disabled guests, and handling complaints will benefit the entire service staff. A bibliography listing publications, training materials, and training programs helps make this book an important reference guide.
An easy to produce play about the death of a family patriarch in a small town reveals secrets and reinvents a family. This wry and witty play is perfect for production companies and reparatory theaters looking for a cost effective, meaningful, and entertaining project to share with their community. Synopsis The death of an philandering family patriarch in a small town reveals secrets and reinvents a family in this wry and witty drama. Joe and Tina are on the brink of divorce when they are summoned home to bury Joe's Dad, Jerry. The old man has died in the arms of a woman who is not his wife, Margaret, and no one is sure how she or the town will handle the scandal. David and Jane, Joe and Tina's teens, have a ring side seat at their parent's first attempt to run a funeral, their grandmother's disgrace, and the evolving battleground that is their parent's marriage. Growing up sure isn't looking easy. Ker, Joe's brother, returns home to bury his homophobic father with his gay lover in tow. This is his family's last chance to accept him for who he is or say goodbye forever. Leslie, scarred by her father's infidelity, had expected to feel nothing but relief at his demise. Instead her grief and rage know no limits. Margaret, ailing matriarch of a dysfunctional family, has lost her husband and any shred of privacy she had left. Drawing her family together will require pulling back the curtain on the life she shared with her husband in this deceptively "Norman Rockwell" small town.
Shortly after the publication of her bestseller, "The Autobiography of Alice B. Toklas, "Stein found herself stymied by writer's block. A series of local crimes inspired this attempt to revive her artistry, a droll detective novel in which the central mystery involves rediscovering the path to creativity.
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